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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
389 ratings and 210 comments received in the last 90 days.
13 November 2024
Kamal Choat (sales) dealt with minor issues promptly & is very professional/knowledgeable. Dealership gave me a fair/competitive part ex value on my car. Ben Meadows (manager) ensured teething issues addressed satisfactorily. Hari on reception great!
09 November 2024
Perfect customer service.
07 November 2024
Joao, who was the sale person I dealt with was fantastic. He listened to what I was looking to purchase, with the budget I had and he was able to get me a fantastic deal. Delivery of the car was great experience as well, a fantastic service.
05 November 2024
Very satisfied. Purchase of the car was seamless. Car was transported from Harrogate to Leeds where I think a slight issue arose but this is being handled very professionally by the dealership and Haris.
04 November 2024
Jack was very polite and constantly kept me in touch
04 November 2024
Delivered as promised and provided a loan car until new car arrived.
01 November 2024
Friendly team, attentive service from everyone
30 October 2024
The process of buying a new car is difficult enough however from start to finish there are no complaints, but if I had to, I would have preferred regular updates as to progress.
26 October 2024
I was treated well when i went to pick up the car
22 October 2024
Again JP was so helpful and made the process easy to follow. Explained every little detail. This guy has a great knowledge of the BMW system and I would recommend anyone buying a BMW to go to Stratstone Leeds and engage with this excellent salesman.
20 October 2024
Very good sales experience and enjoyable delivery/pick up. Only minor point was car mats not fitted and left in boot.
12 October 2024
Good
11 October 2024
Car was delivered on time
10 October 2024
One answer, Helen Robertson was superb.
09 October 2024
The delivery date of the car was not suitable for me but due to the September offer they have told me thay I have to collect car by end of Sept eventhough website was saying order by 30/09 and registered by 31/12 so it was bit misleading fom BMW.
06 October 2024
I had a very bad experience at Audi but mark kept me informed
06 October 2024
My contact was extremely helpful and professional throughout.
05 October 2024
Brand new 1 series (120 m sport) arrived with wrong wheels, hadn't need rebadged and had paint damage on passenger side external sills. Nathan Bedford promised me he would remediate and he did just that.
04 October 2024
Everyone was pleasant from when we walked into the showroom to when we left. We will hopefully be collecting the car on the 11th October
04 October 2024
Everything went well.
04 October 2024
JP was the guy who I dealt with and the service was brilliant from start to finish, always kept me in the loop
03 October 2024
10/10 service everyone i dealt with was so nice.love my new car thanks to everyone who i have dealt with
02 October 2024
Felt really looked after
02 October 2024
Will Rushton and Jack Redmond really have looked after my wife, children and myself through the purchase and trade in of my old car. Even the reception lady has always been really nice on arrival. Good quality facilities on site.
01 October 2024
Very clear and helpful.
01 October 2024
Very satisfied
01 October 2024
Couldn't fault the service I received
28 September 2024
The experience of collecting the car was good and was there for a lot less time than i envisioned, which was good as allowed me to get back on the road at a good time. This is helped due to the documents you sign before you arrive for collection.
24 September 2024
Got a good deal on Carwow and Mark knew the urgency being my partners 40th birthday. Did me a deal to get business done.
24 September 2024
Making the purchase was made a simple process no hard sell and the delivery/collection of the vehicle was seamless
24 September 2024
Haris Ashraf was involved with the handover and provided detailed feedback. He was super professional.
22 September 2024
Miles was friendly had all the info but not pushy
20 September 2024
Marl Bowden was a pleasure to deal with
19 September 2024
Idrees who did all the paperwork and set up all bmw accounts for me was very helpful very understanding honestly I only have good things to say
19 September 2024
The process was easy to follow and when I collected my car, Jack was very professional in presenting the car for me. The whole experience was excellent again.
19 September 2024
Some follow up niggles being addressed otherwise great.
18 September 2024
Very satisfying the customer service was excellent a they explained everything clearly
18 September 2024
The whole process from initial interest, through to order and then handover was handled faultlessly. Nothing was too much trouble for the team at Stratstone BMW Leeds.
18 September 2024
very welcoming and happy to please
16 September 2024
Got my new car to me within a couple of days
15 September 2024
Sales team and front desk were very attentive
14 September 2024
All our boxes were ticked.
13 September 2024
As above. I also really enjoyed the day I received the car, Idrees made the experience very special with the unveiling of the car. Most definitely a highlight.
11 September 2024
the bmw centre where very good to me. The car came early but i waited for the new 74 plate and iam very happey with the car.
10 September 2024
Amazing process both during and after the purchase, could not have been easier.
07 September 2024
Ryan and Pedro were attentive, knowledgeable and professional. They made the process feel easy. They were friendly and made the whole experience a pleasure.
04 September 2024
Can't fault the experience.
04 September 2024
I was extremely satisfied with my experience at the BMW Centre. Every aspect, from the initial consultation to the final delivery of my new car, was handled with great care and professionalism. The staff were knowledgeable, courteous, and committed t
04 September 2024
The process was made straight forward, staff were happy to deal with all my questions & queries.
03 September 2024
Simple and efficient. Easy to part exchange as well. Miles payed everything out for me so all I had to to was turn up, sign a couple of docs and drive away. Pretty much a perfect experience for me
03 September 2024
Friendly professional service.
30 August 2024
Was helpful and attained a deal I was happy with
29 August 2024
Only downside wasn't covered up just outside as doors broken Windows inside very streaky
27 August 2024
Miles was a pleasure to speak with and listened to our needs and concerns. Very professional and I'd definitely recommend him to anyone.
20 August 2024
Overall I was happy with the service however in my experience , with ALL dealerships the best deal available is never the first one offered which I find very frustrating & time wasting.
20 August 2024
Amazing and fantastic!
20 August 2024
Same again very quick and easy.
13 November 2024
Effortless, easy, brilliant service all round
12 November 2024
Only criticism is that when one of the deliver drivers drive my car, they totally changed the driving setup so the seat position and alignment was totally different
12 November 2024
Quick and efficient service
12 November 2024
Very friendly staff
11 November 2024
Brilliant service
11 November 2024
always easy and professional to deal with
10 November 2024
A totally professional service.
10 November 2024
Nice and simple, no fuss. Got back in my car no noises from the dash board when starting it. The little electrical quirks the car had developed all gone. Big shout to the workshop for sorting it. Great job as Sandal did nothing at all.
10 November 2024
Very professional
10 November 2024
It was good, though not as good as my usual dealer which is Sandal Wakefield, their amenities for customers are better in my view
07 November 2024
The worst service I've ever seen in my life, a back street garage provides a better service and have customer service ethics, They are an absolute bunch of amateurs
07 November 2024
Whilst I had some negative experiences in the past, my last visit early this week, was excellent. it was well arranged, get accurate and professional response from staff, who were very friendly.
06 November 2024
The vehicle not ready on time, 3hrs overdue. Interior clean wasn't done. Request a quote from body shop but haven't heard back.
06 November 2024
The little one at the front desk is funny. You get me.
05 November 2024
Affordable diagnose Service. Although, if I was to fixed my vehicle it would've been costly for me.
04 November 2024
Martyna was great and it was enjoyable dealing with her
04 November 2024
The staff were quick and efficient. The automated service made it easy as well
04 November 2024
The service from Martyna was great and she was very helpful. I needed the car a little earlier and this was all done without any problems. The only problem was my tyre pressures were set incorrectly which was a little inconvenient.
04 November 2024
The experience was very organised and professional.
04 November 2024
Extremely satisfied, Jas went above and beyond to make sure the experience was to the highest standard. Everything was sorted asap and to the time i needed. Jas really helped me not just with the situation with the car but putting my stress at ease
03 November 2024
Great service
03 November 2024
recall.
03 November 2024
Service member kept me updated with progress and took care of me whilst I waited
03 November 2024
I was dealing with someone called Adil he was very helpful and friendly with top experience with will be looking forward to seeing you guys again
03 November 2024
Amazing service kept me informed of everything they did
02 November 2024
Polite helpful staff ) Martine I think ) and the electronic drop off procedures were great but please Number the bays to assist in identifying where we've dropped the car
01 November 2024
Brilliant service
01 November 2024
My car was ready to collect at the agreed time with everything completed
01 November 2024
Lady on the phone was very good but I'm disgusted by the garage and bmw trying to get a thousand pounds out of me
31 October 2024
Because your all great.
31 October 2024
As mentioned above 5* service received from aadil. Goes above and beyond on every visit. Like I said Huddersfield is much closer to me but because of the service I receive from aadil I'm happy travelling a lot further to Leeds. Definitely worth it
29 October 2024
Very transparent and no additional fees.
28 October 2024
Jas was excellent and contacted me to update me on what was needed on the car.
28 October 2024
I was given a courtesy car by BMW Stratstone and was driving it for 6 weeks uninsured. BMW Stratstone Leeds did not seem to care
28 October 2024
Very satisfied
28 October 2024
Not very helpful
27 October 2024
The reason for not a full 5 stars is that I was told I had to give 10/10 feedback otherwise it is classed as bad feedback and I've been constantly called requesting it, I don't want to be told what to score or be pressured into doing it asap.
26 October 2024
Very attentive and helpful staff. Especially Jas
24 October 2024
Good communication and quality of service
24 October 2024
We where kept up to date with progress. Everything was explained.
23 October 2024
My service has been terrible.
23 October 2024
Like the self check in, happy with the comms and was looked after. However the car wasn't washed when I got there after 5pm, they did a quick wash, but it was probably dirtier than before and I had to wipe it all down when I got home.
23 October 2024
wrong booking, poor trained advisors, bad behaved service manager
23 October 2024
Very efficient
23 October 2024
Had my 12 day old son with me so got me in first which was perfect.
22 October 2024
Well looked after, nice experience using the dealership booking in system, nice wash and vac afterwards too
22 October 2024
Martina is very professional and kept me updated with the cars progress. Furthermore a shout out to Jaspreet Dhillon, was very cooperative but they need to increase their courtesy car numbers ridiculous need to book months in advance
22 October 2024
Everything went well and did some Extra work that was required at a very good discounted price
22 October 2024
Brad in service is extremely helpful and knowledgeable
22 October 2024
Kept up to date and then followed up with call. Jas Dhillam excellent in person and with phone updates.
21 October 2024
The reception lady was very caring, she came over twice to see if I needed refreshments, so I'm very thankful for that.
21 October 2024
Easy to deal with, very pleasant and efficient
21 October 2024
Courtesy car was provided with a puncture - reported by the car but not picked up by the dealer. Tyre repair took approx 1 hour which resulted in me missing a meeting. Also the vehicle inspection flag doesn't look to have been reset - still in app.
21 October 2024
Excellent service and help
19 October 2024
Easy ti check in and out. Curtesy car was ready to go. I didn't have loads of paperwork to fill in and the far was nice and clean upon return.
19 October 2024
Major problem is I could not reach the consultant I was assigned to by phone as the number was off all day . I had a few questions to ask but could not have them answered. Also, I was given about 40 minutes notice for car pick up before closing.
17 October 2024
Efficient
16 October 2024
Very friendly and helpful staff and prompt dervice
16 October 2024
BMW have always had amazing customer services and I have always been well looked after. They had no hesitations to help me. Quick to respond and very informative.
16 October 2024
Everything was spot on
16 October 2024
Always great, any issues or questions always get sorted
15 October 2024
Great experience no problems whatsoever,really easy
15 October 2024
Car took ages to repair, no updates on progress without chasing, car was washed by a blind man
15 October 2024
Good communication all round
13 October 2024
I couldn't get through on the phone to book my car in. I tried several times and was always on hold for ages. I ended up going in to Stratstone, and was dealt with promptly and efficiently. My car was booked in, ready on time, with the work done.
13 October 2024
This was the third visit for the same work to be carried out
13 October 2024
See above
12 October 2024
I was not satisfied at all. After having my car for three days and costing me £ 384 , the problem with the range extender was not found other than to recommend a new unit costing more than £8 thousand .
12 October 2024
Because I was satisfied with my experience
11 October 2024
The experience was magnificent. The advisor who booked me in was also called Iqbal! He was amazing. Aadil was extremely helpful and offered me a cuppa. He even walked me to the service desk.
11 October 2024
Completely satisfied.
10 October 2024
Misinformed me wrong information. Very unhelpful staff. Email link from the email sent to me not working . One of staff promised to call me back and she didn't. The phone line is crackly and they said they had issues with phoneline.
09 October 2024
Service was superb except they offered to wash and van my car but didn't actually do it!
09 October 2024
Friendly, reassuring and efficient service.
09 October 2024
Great service at drop off and collection but impossible to get through to anyone on the phone in the afternoon to check on progress as I had an emergency at home and needed to know how long it would take.
09 October 2024
They checked up after the job was done
09 October 2024
It's was brilliant
09 October 2024
The car was eventually repaired within a week.only because I had left it with the garage, otherwise they wanted me to.take it away and bring it back 1 month later
08 October 2024
The approved works were missed and the mistake only picked up when I called.
08 October 2024
Handover was just 'I think this was warrenty work and seems to be all sorted. Here are your keys
06 October 2024
The customer service was very good but trying to get some one to answer the phone not so good
05 October 2024
Della the service advisor was extremely helpful and professional,went above and beyond
04 October 2024
Service experience was good. Kept me informed of when my car would be ready
02 October 2024
Della in a nutshell. Plus the video and explanation of the health safety check was very good from the service team.
02 October 2024
Have no complaints about service
30 September 2024
Because I paid £20 for oil and wasn't given any. Also no details were given about the recall for work that needed doing on the airbag.
29 September 2024
The young lady that I dealt with did what she could to ensure that my car got seen to that same day, given that it was a BMW error that you hadn't changed the appointment over.
29 September 2024
Very helpful,very friendly
29 September 2024
Courteous and friendly, not sure about the new self check in tech though, not as much 121 contact.
29 September 2024
Asked for the battery on the key and for the windscreen wipers to be replaced as part of the service. Went to the car to find neither had been done. Went back into the dealership where the battery was replaced but told windscreen wipers not availab
29 September 2024
All questions were answered satisfactorily
29 September 2024
Good service
28 September 2024
Very swift. Friendly staff.
27 September 2024
Professional service, courteous staff.
25 September 2024
Receptionist lady wasnt accommodating however another staff memeber went above and beyond so didnt let that ruin the experience
25 September 2024
Very satisfied. The information provided from the assessment was clear and I appreciated the call back a week after to check in.
24 September 2024
The staff were professional, courteous and respectful in all communications, face to face, emails/texts and on the phone
23 September 2024
Nice staff
23 September 2024
Kept me updated on work carried out
23 September 2024
Customer service was really nice
23 September 2024
Great service
22 September 2024
Great service from the lady who served me
21 September 2024
No issues at all though Martina(?) went above and beyond to make it all seamless.
19 September 2024
My car has not been fixed yet and am going to spend money for your mistake.
18 September 2024
Great service and great buying process stress free Hamish Stevenson 10/10 Sam Mellor 10/10 Miles 10/10 I would recommend all 3 of them great service.
18 September 2024
I was extremely satisfied with my service experience at Stratstone Leeds. The professionalism, efficiency, and quality of service exceeded my expectations. Highly recommended.
17 September 2024
Professional and friendly staff provide a quality service
17 September 2024
Very easy to make the initial booking and very quick service when dropping my car off
17 September 2024
The service staff were excellent, kept me up to date and were very helpful on the day. Very happy with the customer service I received.
17 September 2024
Brought the car in 2 days early as I couldn't drop it off the day it was due to have work. They did the work that day anyways.
17 September 2024
Quick and easy, friendly service
16 September 2024
Efficient and quick
16 September 2024
Martyna is absolutely amazing!! So easy to deal with, informative when needed, super pleasant and handover and collection experience is always spot on. Makes me glad to have moved back to BMW from landrover. She is an absolute asset to BMW
16 September 2024
Too much to explain on here, email has been sent to service manager.
16 September 2024
Please see above I was going to have all my service work done with you but why would I now after all this please check your paper work for my old car same reg let me go with a wheel bolt missing and told parts are over there if you want to order
15 September 2024
Very good overall, although my vehicle hadn't been washed and vacuumed - this option was offered in the online check-in and I'd selected yes.
14 September 2024
Happy with th service provided by Jaz
14 September 2024
The advisor was excellent. She greeted me with a smile and made me feel very welcome. There were certain questions that I had, which she addressed for me in a very professional manner, but was very hospitable and friendly at the same time.
14 September 2024
Adil and Brad in service were very helpful and I couldn't recommend them enough.
13 September 2024
Vehicle was sorted and got a little complimentary vacuum and wash.
12 September 2024
Excellent service
12 September 2024
The self check in worked perfectly and we were kept informed on the progress.
09 September 2024
Service opens at 8.30 which is too late. Has a fast key drop off which you can't access until 8.15am when the building opens.
09 September 2024
Very good, Martina who I dealt with on this occasion was excellent throughout and has somewhat restored my faith in Stratstone BMW
09 September 2024
Work not done
08 September 2024
As always the service you get at stratstone Leeds is really good and they are always happy to help
07 September 2024
Job done efficiently and in good time
06 September 2024
Great service, only downside is that you need to go into the dealership for an update as no one answers the phone to check on progress
06 September 2024
No issues at all and a smooth transition from collecting courtesy vehicle to returning. Constant comms also received throughout entire process
05 September 2024
Very well organised with no problems.
04 September 2024
Plenty of room to relax while I waited for my vehicle. Friendly staff and plenty of rest areas.
04 September 2024
As above
04 September 2024
Good service but self check pointless if taking courtesy car
03 September 2024
Did not update the onboard computer, following the MOT.
03 September 2024
Great service and work is carried out to a high level
03 September 2024
My car was booked in straight away and completed ready for me to collect earlier than expected
03 September 2024
Great representative at the dealership, was kept fully informed throughout my visit, thank you.
03 September 2024
All the service team are extremely helpful
03 September 2024
You have two colleagues, Martyna and Phoebe who were welcoming, professional and explained clearly what procedures the car had been through. I also received a video on the car to support this.
02 September 2024
The complete service was brilliant and great customer. Phoebe was excellent in answering any questions I had.
02 September 2024
Very knowledgeable sales representative and easy to do business with.
30 August 2024
Have received a very informative vehicle health check report much appreciated thank you
29 August 2024
Car was not cleaned or hoovered prior to collection - service was offered and accepted at the time of booking
29 August 2024
They went the extra mile
28 August 2024
Again the advisor was so helpful
27 August 2024
Was great, although my car was supposed to have a wash and vac but wasn't when I picked it up. Phoebe apologized and said I could bring my car in anytime for a valet.
27 August 2024
Phoebe was very helpful and kept me informed throughout. Also sought to squeeze in my MOT at the last minute
25 August 2024
Helpful and accomodating staff.
24 August 2024
All as expected with great comms
23 August 2024
Good communication prior to, during and post service.
21 August 2024
Once Martyna took over ownership of our vehicle we had great service and communication
21 August 2024
Recall implemented as required, and car was returned cleaned and vacuumed.
13 November 2024
Very satisfied as kamal made the turnaround time from placing a deposit to driving away a very fast process