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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
345 ratings and 162 comments received in the last 90 days.
19 March 2025
Excellent service and impeccable knowledge from Haris Ashraf at Stratstone Leeds
18 March 2025
Great and detailed handover
18 March 2025
Ordering was easy and the car arrived quicker than anticipated.
13 March 2025
Good range to view and Ryan Balmer very knowledgeable and helpful
12 March 2025
Ryan was very attentive and knowledgeable. The whole sales/purchase transaction went very smoothly and exactly as promised. In fact, the car arrived sooner than promised, so even better.
11 March 2025
All round good service
10 March 2025
Great deal on the new BMW
09 March 2025
As above
08 March 2025
Very good friendly service from Kamal
08 March 2025
Helpful staff, good facilities
04 March 2025
All down to Nathan really.
02 March 2025
William was a star, easy to talk to and get on with, and very knowledgeable, He made everything simple.
25 February 2025
Everything was explained fully.
11 February 2025
I was very pleased
11 February 2025
Friendly and helpful staff
07 February 2025
Customer Service from JP and Hamish has been excellent ??
05 February 2025
Excellent service throughout
04 February 2025
Friendly staff, play area for children
04 February 2025
Very satisfied. Kamal Choat, the agent at Stratstone BMW Leeds who looked after me, was excellent - extremely helpful, considerate and patient.
31 January 2025
We were treated with the most upmost respect
30 January 2025
Friendly and helpful staff
24 January 2025
Very smooth journey, any thing I requested was sorted & rectified, nothing was ever too much trouble for them. More companies should provide this level of service.
23 January 2025
Wonderful,polite, relaxed and friendly handover !
09 January 2025
Excellent service
08 January 2025
10 out of 10 with my experience of dealing with LEEDS B.m.w
04 January 2025
Made to feel like a valued customer
29 December 2024
Went above and beyond to help and kept in contact during a long period whilst waiting for the car which was appreciated.
20 March 2025
Friendly staff and easy to use self service drop off.
20 March 2025
Friendly service
20 March 2025
Everything went well and smoothly and car was well cleaned
19 March 2025
Accommodated warranty investigation into same day as service (previously separately booked)
19 March 2025
Absolutely appalling from the manager right down to the people on the floor. Communication was dreadful, never will I set foot in that place again. Only when they got confirmation that someone was paying for the invoice they took an interest
17 March 2025
Friendly service given by staff, especially Sabina
17 March 2025
All work completed and car ready for collection by the agreed time. No costs additional to the estimate.
17 March 2025
Asked for 4 things to be done. Only 2 of the 4 was actually achieved.
16 March 2025
Great friendly service.
16 March 2025
Hummy was absolutely brilliant, very helpful, supportive and friendly. My only gripe is that it took over 6 hours.
16 March 2025
Brought car for diagnostics. Was then pressured and colleagues tried to push me to agree. Then told me car was unsafe. Took to independent bmw specialist who fixed the problem.
15 March 2025
Excellent customer service
15 March 2025
Everything completed very satisfactory
14 March 2025
Quick and efficient
13 March 2025
Special mention to Jaz at Stratstone whom I have delt with many times and is always very polite, professional and knowledgeable. Her customer service alone is a huge factor in why I continue to return to Stratstone. I hope she is recognised.
13 March 2025
The work that needed completing on my car was done on the same day.
13 March 2025
Everything went according to the plan, even beyond my expectation.
13 March 2025
My vehicle was in for some repairs covered by warranty . The vehicle was fixed and returned within the day and I was called by the service team (Naz) woth enough time to get there before they closed.
12 March 2025
Nazz at reception desk helped me throughout the process, and also he went above and beyond to keep me updated. My regards to Nazz at stratstone Leeds.
11 March 2025
Courteous service, but on line check in procedure cumbersome for a pensioner.! Repair quote outlandish at £3700 and obviously could not authorise.
11 March 2025
Very satisfied
09 March 2025
Apart from the service booking issue I opted for a complimentary car clean. Although the car was reasonably clean on arrival it had not been washed as there was grime on the windscreen on collecting.
09 March 2025
If there was a 0 i would have given you that for poor customer service. When you did finally collect the vehicle on the 4th March, the guy that collected my vehicle was very courteous and polite.
09 March 2025
Used to feel special coming into get your car serviced. Well stocked fridge and options for snack as you are waiting for hours. This time empty fridge, no snack. toilets were discussing, Dirty and no toilet paper. Didn't feel special
08 March 2025
Request was made to have car ready for the school run and it was available much earlier than that.
08 March 2025
Everything done on time
07 March 2025
Well looked after by staff.
07 March 2025
Good team, kept me updated throughout the process.
07 March 2025
Very good
07 March 2025
Received the help needed
06 March 2025
As above
05 March 2025
Great service
04 March 2025
Most importantly service not carried out. I booked this date as I need the car urgently early March. This has caused me a nightmare. No apology only a re booking date.
04 March 2025
Good service
04 March 2025
Checking in was quick and easy and my car was serviced and ready to go in just a couple of hours. The staff are friendly and helpful.
03 March 2025
Great service provided however I was not informed that my car was ready for collection and had to rush to pick it up just before close. Car was also booked for a complimentary wash and hoover which was not provided.
01 March 2025
Helpful, informative and polite staff
28 February 2025
Nice waiting area, free drinks, kept informed
28 February 2025
Again the staff were informative and the coffee was great !
27 February 2025
I am very satisfied with your service.
27 February 2025
Undertook service as planned and car returned at time requested.
26 February 2025
N/A
26 February 2025
Everyone friendly happy to help
26 February 2025
Excellent customer service at the service desk with propmt and efficient staff.
25 February 2025
Ease of everything, staff making it very simple for the customer
23 February 2025
Your manager is completely ignorant and rude. He promised a call back and I never received one.
23 February 2025
Satisfactory
22 February 2025
Helpful staff.
22 February 2025
They listened to what I wanted
22 February 2025
There was a delay in being able to get my car booked in but once there, I was delighted with the way the service was handled, thank you.
22 February 2025
Completed my service and gave me a full breakdown of what was needed.
21 February 2025
Would have been 5 stars but I needed to change the service date and they were very hard to contact my telephone
21 February 2025
My experience with Jaspreet was excellent she kept me updated with my car.
20 February 2025
Contacted me to say the car was ready for collection, when I got there an hour later, no it wasn't. Then found they had unplugged my dash cam and removed the SD card on the pretence of privacy in the workshop, I have my doubts.
20 February 2025
Good service from booking to collection
19 February 2025
All handled expertly. I was informed at every stage.
19 February 2025
The part we were let down was by the service team the cover on the steering wheel (airbag) Is ever so slightly out of place We were asked on arrival if we complimentary wash vacuum Which we didn't recieve Due to time constraints I didnt go back insid
18 February 2025
The lady who booked it in was very helpful and had the car ready earlier than I requested which makes a great change
18 February 2025
See above comment.
17 February 2025
health check done as I expected
17 February 2025
Great service
15 February 2025
Short one star because I did not get the video due to their technical issues.
14 February 2025
When I collected the car the 2nd time I asked why the problem with the air con unit wasn't picked up the first time, the person I was dealing with tried to contact technician but they weren't available but said they would contact me.
13 February 2025
Good service and kept regularly informed.
13 February 2025
Good service
13 February 2025
Fast efficient service
11 February 2025
Humi was very friendly and polite and even though my car was in for issues, the staff are always great.... MASSIVE shout of to service manager Sam. He has been amazing and nothing is ever an issue... thank you
11 February 2025
Not all issues are addressed which were reported. While the car was in service, I tried calling to the service number to check the status no one picks the call, this is not the first time. I got the message to pick the car 5 mins before the closing.
10 February 2025
Managed to combine my mot with service which was very helpful
08 February 2025
Aadil was excellent and ensured I was taken care of
08 February 2025
As above, staff need to be less self absorbed.
08 February 2025
Able to fit me in quickly at a time that suited me
07 February 2025
I did not give you full marks because I was told that I would receive the bill via email but that has not happened yet and also I asked at check in could a technician have a look at the ambient lighting on the passenger rear N/S door. Still the same
06 February 2025
Got the car back earlier than expected
06 February 2025
rebooked my service over Christmas period. Couldn't find my booking however quickly resolved the issue took my car performed service and had my vehicle back before the end of the working day. Great communication. Very professional walk round of vehic
06 February 2025
when the car was eventually towed there. I wasn't even told it was there and had to use my BMW app to see! It was me who had to call for over 7 working days to find out it hadn't even been looked at. The person who did finally contact me was great
03 February 2025
Booked my car in online the day before yet still took 40 mins to get the loan car sorted
03 February 2025
They didnt change the oil and battery. I already booked and written it online. Anyway, its not a big deal.
03 February 2025
Despite being told my car had had a second recall done on the software whilst it was in for the original I am still having faults with the operating system and some days it's like it has a mind of its own so I know need to rebook it in again.
03 February 2025
Extremely satisfied. Helpful and knowledgeable staff. Always the same, brilliant. A special mention to the lady who served me on the service desk, unfortunately I cannot remember her name.
02 February 2025
Good service given by Humaira who I was dealing with my query
02 February 2025
Excellent customer service
01 February 2025
Was very pleased
31 January 2025
Ignored a polite request to have car ready for 4pm. Generally got the impression that because it was a recall and I wasn't spending any money I was treated differently to a customer.
31 January 2025
Car was booked for warranty work and this was not carried out, they had to rebook me for a different date. Warranty work checked and still issue remain, gave 3 stars as good customer service from manager and service advisor. It would have been 1 star
30 January 2025
Very smooth and good process.
30 January 2025
Happy with the service
30 January 2025
Service carried out as discussed, no problems.
29 January 2025
Excellent service
29 January 2025
Smooth and easy
29 January 2025
Quick service
27 January 2025
Solved my problem swiftly
26 January 2025
Completely satisfied
26 January 2025
Amazing experience, everyone was fantastic
25 January 2025
Very disappointed for the reason left in 1.
24 January 2025
Overall very pleasant and easy experience.
23 January 2025
Rubbish Service. Didn't even do the complimentary wash & vac as requested/agreed. Seatbelt issue is still outstanding.
23 January 2025
A health check was completed and on the whole all was good but a tyre was starting to show ware on the inside.This may have been due to a fault with a suspension air pump but I was not sure and couldn't get a clear answer. Tyres should be check
23 January 2025
From booking in to collecting was a easy system to follow could not fault it
23 January 2025
Free coffee.
23 January 2025
Loved the experience with Jas. Made the whole process simple.
23 January 2025
Very professional.
22 January 2025
Staff were great and helpful
22 January 2025
Very attentive customer service, Very polite too.
21 January 2025
Staff were accommodating when they realised there was an issue with the booking
21 January 2025
See above reply can you please inform customer not to travel when you no that a part has not arrived saving everyone inconvenience.
20 January 2025
Service was really good. I didn't need to do any chasing around. Very efficient. Communication was good.
20 January 2025
Excellent service
20 January 2025
Went into detail on video regarding the health check and fast service.
19 January 2025
Brilliant as always.
18 January 2025
Perfect
18 January 2025
Friendly and efficient Especially Jas Job was done as per my requirement within the agreed time frame. Was kept up to date with texts.
18 January 2025
Jaz helped with my appointment and made it much easier
18 January 2025
Very helpful and attentive staff.
16 January 2025
Everything done as expected
16 January 2025
It was perfect, everything thing I expected happened in a timely fashion
15 January 2025
Happy with what I had done
14 January 2025
Work was carried out efficiently and I was kept informed of the work on the car
13 January 2025
Friendly staff. Especially Samir.
10 January 2025
Only a relatively small job , but no problems.
09 January 2025
Just waiting for emails of paperwork confirming what work has been undertaken. This has not been received , even thoe we have been told it has been sent. Duplicates would be appreciated
08 January 2025
Phoebe was outstanding.
07 January 2025
Waited 8 days for report on work done and work to be completed. Still waiting for reports 7.01.25
06 January 2025
Everything went as planned. They kept me up to date and sent emails with all the information. I didn't have to contact them for anything
06 January 2025
Managed to fit me in over the Christmas period and complete MOT and service in time to allow me to tax my car
06 January 2025
Easy, and great service.
04 January 2025
All very smooth
02 January 2025
Great service beginning to end (from booking in to collection)
02 January 2025
Happy with the customer service every time
01 January 2025
Good service, work done quicker than expected, car washed too.
30 December 2024
Everything was done on time and the wait was comfortable
30 December 2024
Excellent customer service
30 December 2024
Gave all relevant information
30 December 2024
Prompt good service
19 March 2025
Really satisfied