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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
446 ratings and 231 comments received in the last 90 days.
10 December 2024
Nathan was an absolute star. He's speedy initial support to get the deal done, excellent service & commitment to making the whole thing as quick and painless as possible was great. On collection date the motorway was closed and he stayed to handover!
09 December 2024
Very easy and straightforward no hassle and delivered on time with no issues whatsoever
08 December 2024
Ryan is friendly and providing useful information.
04 December 2024
The salesman, Miles Hamblett, came in on his day off and on an early evening to complete the car handover, as we needed to pick up on a specific day. Much appreciated
04 December 2024
Nathan in sales made the process so easy from pricing to collection where the date was agreed without issue. I do currently have an issue with the My BMW app showing a 4x4 drive train error but the vehicle showing clear. Be nice to get this cleared
02 December 2024
purchase process a little long winded, hand over very slick though
01 December 2024
Everything went smoothly, easy process from start to finish.
01 December 2024
Nice experience
30 November 2024
Miles. the sales chap, was very patient and talked me through all the options. The other staff were also very nice and the place was very clean and tidy.
30 November 2024
Everything was really good. Couldn't fault the service.
29 November 2024
The process was well managed; the sales team were keen to help me, give me advice and I liked their enthusiasm and commitment to customer service. The handover with Nathan was really well managed and frictionless.
28 November 2024
Helen was brilliant from start to finish she explained everything about mobility, When car arrived she showed us around the car and helped me fill all the forms.
24 November 2024
Kept well informed
24 November 2024
The experience was quick, smooth and very efficiently handled by Haris Ashraf. The paperwork was sorted swiftly and Haris explained everything I needed to know about the new car.
22 November 2024
All dealings and communication from first contact to delivery was very good
21 November 2024
Super helpful staff from josiah and jack
17 November 2024
Very well looked after by William Rushton . Responsive and a pleasure dealing with
16 November 2024
had the pleasure of dealing with Jay (Jesus), and I couldn't be more impressed. He was incredibly knowledgeable and always available whenever I had questions. Jay's advice was spot-on and truly helped put my mind at ease. A great asset to BMW!
13 November 2024
Very satisfied as kamal made the turnaround time from placing a deposit to driving away a very fast process
13 November 2024
Kamal Choat (sales) dealt with minor issues promptly & is very professional/knowledgeable. Dealership gave me a fair/competitive part ex value on my car. Ben Meadows (manager) ensured teething issues addressed satisfactorily. Hari on reception great!
09 November 2024
Perfect customer service.
07 November 2024
Joao, who was the sale person I dealt with was fantastic. He listened to what I was looking to purchase, with the budget I had and he was able to get me a fantastic deal. Delivery of the car was great experience as well, a fantastic service.
05 November 2024
Very satisfied. Purchase of the car was seamless. Car was transported from Harrogate to Leeds where I think a slight issue arose but this is being handled very professionally by the dealership and Haris.
04 November 2024
Delivered as promised and provided a loan car until new car arrived.
04 November 2024
Jack was very polite and constantly kept me in touch
01 November 2024
Friendly team, attentive service from everyone
30 October 2024
The process of buying a new car is difficult enough however from start to finish there are no complaints, but if I had to, I would have preferred regular updates as to progress.
26 October 2024
I was treated well when i went to pick up the car
22 October 2024
Again JP was so helpful and made the process easy to follow. Explained every little detail. This guy has a great knowledge of the BMW system and I would recommend anyone buying a BMW to go to Stratstone Leeds and engage with this excellent salesman.
20 October 2024
Very good sales experience and enjoyable delivery/pick up. Only minor point was car mats not fitted and left in boot.
12 October 2024
Good
11 October 2024
Car was delivered on time
10 October 2024
One answer, Helen Robertson was superb.
09 October 2024
The delivery date of the car was not suitable for me but due to the September offer they have told me thay I have to collect car by end of Sept eventhough website was saying order by 30/09 and registered by 31/12 so it was bit misleading fom BMW.
06 October 2024
My contact was extremely helpful and professional throughout.
06 October 2024
I had a very bad experience at Audi but mark kept me informed
05 October 2024
Brand new 1 series (120 m sport) arrived with wrong wheels, hadn't need rebadged and had paint damage on passenger side external sills. Nathan Bedford promised me he would remediate and he did just that.
04 October 2024
Everything went well.
04 October 2024
Everyone was pleasant from when we walked into the showroom to when we left. We will hopefully be collecting the car on the 11th October
04 October 2024
JP was the guy who I dealt with and the service was brilliant from start to finish, always kept me in the loop
03 October 2024
10/10 service everyone i dealt with was so nice.love my new car thanks to everyone who i have dealt with
02 October 2024
Will Rushton and Jack Redmond really have looked after my wife, children and myself through the purchase and trade in of my old car. Even the reception lady has always been really nice on arrival. Good quality facilities on site.
02 October 2024
Felt really looked after
01 October 2024
Very clear and helpful.
01 October 2024
Very satisfied
01 October 2024
Couldn't fault the service I received
28 September 2024
The experience of collecting the car was good and was there for a lot less time than i envisioned, which was good as allowed me to get back on the road at a good time. This is helped due to the documents you sign before you arrive for collection.
24 September 2024
Got a good deal on Carwow and Mark knew the urgency being my partners 40th birthday. Did me a deal to get business done.
24 September 2024
Making the purchase was made a simple process no hard sell and the delivery/collection of the vehicle was seamless
24 September 2024
Haris Ashraf was involved with the handover and provided detailed feedback. He was super professional.
22 September 2024
Miles was friendly had all the info but not pushy
20 September 2024
Marl Bowden was a pleasure to deal with
13 December 2024
I felt very comfortable attending Stratstones at Leeds. All the staff were great and the process was straightforward.
13 December 2024
Got the problem sorted
13 December 2024
Great - see answer above. Also did what was needed and more
13 December 2024
Phoebe on Service department was great
12 December 2024
Good service
12 December 2024
Rear light warning signal still active despite problem being fixed
12 December 2024
I go there, as it's my nearest dealer, but wouldn't really recommend them. Had a dispute about when my car was actually ready as the MyBMW app said it had been in the car park, unlocked, for over an hour when they rang me to collect.
11 December 2024
In addition to the above I was offered a complimentary valeting but again was not done. Second time it happened.
11 December 2024
very good
10 December 2024
Pushy salesmen who said things about the spec that weren't true, which affected my purchasing decision. Then recently the 'while you wait' service took nearly 6 hour
09 December 2024
Did the BMW car recall and checked the car overall.
09 December 2024
Well looked after in a comfortable environment
08 December 2024
Car in garage for too long.
08 December 2024
The service itself was fine, the staff were fine, but I had to pay an additional £70 for a vehicle check service even though having a full service. I have never had to pay for this before at any other BMW service station used.
07 December 2024
Amazing service
07 December 2024
Easy to make an appointment and easy to get an answer when you want anything.
07 December 2024
Service experience was generally good, however, my car was washed, but the wheels hadnt been cleaned and were left filthy. I had to clean them myself when home which isnt ideal.
07 December 2024
Staff very helpful. Job. Completed early
06 December 2024
Jas was brilliant
06 December 2024
Incredibly nice and helpful staff.
05 December 2024
Fast polite and helpful service
05 December 2024
Good
05 December 2024
Service booked in advance to be completed at 11 am. Asked to use self check out where upon an hour and a half later the car still wasn't in for service. This made me late to go pick up my daughter and my car wasn't washed and valeted
05 December 2024
Service recall and MOT could be done together. Jas was really helpful as was your receptionist.
05 December 2024
All staff polite and very helpful ??
04 December 2024
My car was vacuumed and washed.
03 December 2024
My car was repaired within the timeframe agreed.
02 December 2024
Great communication
02 December 2024
Professional and friendly service and I was given regular updates while I waited for my car.
01 December 2024
So straight forward
29 November 2024
Did the work in time no problems
29 November 2024
Quick turn around, regular updates and friendly staff.
28 November 2024
Help full
28 November 2024
Very efficient, Jas kept in touch and made sure everything was completed and ready to collect in the time frame stated when dropping off.
28 November 2024
The customer service was good, however the wash of the car wasn't good at all. They definitely rushed it as the boot wasn't even vacuumed and all of the alloy wheels were still dirty
28 November 2024
Great service from Phoebe however given the fact that I could not get a courtesy car was a huge let down, it should be a given for customers with top of the range cars, massive inconvenience to my day.. I have to mark the dealership down for this.
27 November 2024
Good booking experience, up-front quotation of likely costs, excellent customer service at the service desk. great video explanations from the mechanic.
26 November 2024
Really showroom and Staff
26 November 2024
First class service
26 November 2024
Exceptional work on time
25 November 2024
Jas Was great
25 November 2024
Very good
24 November 2024
Quick and efficient got the work done , kept me informed all the way . So helpful
24 November 2024
Jas kept me fully informed of work being completed on my car.
22 November 2024
Staff were lovely
22 November 2024
Issue sorted and given complementary valet to car
21 November 2024
I requested for a complementary clean and vacuum of my car which was not done. Chocolate pieces were left on my seat and handbrake button which had been eaten while my car was in for the service
21 November 2024
No issues at all
21 November 2024
Brad (Workshop controller) did his best to ensure things went as smoothly as possible after my issues with getting a loan vehicle and had my car ready as soon as he could while keeping me posted all the time.
21 November 2024
Pleasant environment and courteous staff.
21 November 2024
Excellent staff interaction with clients and ready to assist.
21 November 2024
Very good start to finish
19 November 2024
Spot on
19 November 2024
I was not regularly updated on progress of vehicle. I had to ask different people at the desk on three occasions how long my car would be as I had paid over an hour ago. It would better if we were updated on this time frame via text, email etc.
18 November 2024
Had the break pad and disk serviced but it got a lot of squeaky noise every time I pull off the hand brakes and start driving
18 November 2024
Car drop off great. Had a call to say my vehicle needed new breaks. Said ok, called back 2min later to say don't do it Arrived to reception trying to bill for breaks. It took 30min and almost called a liar to my face twice. Handling could be better.
18 November 2024
Great service and communication.
18 November 2024
Seems like same issue with the exhaust system keeps coming on every year . It is very difficult for me to leave the car at the service without a courtesy car .
18 November 2024
Car was ready with no issues.
18 November 2024
I was completely satisfied
18 November 2024
Good service looked at my car and diagnosed really quickly
18 November 2024
As explained in the first question
18 November 2024
My service was carried out with no issues except when my airbag was replaced I don't know if there's a coincidence or something but my horn no longer works
18 November 2024
I had a very bad experience on the day to start with, but finally, Jaspreet dhillon took care and explained what had happened and apologised. Highly rate Jaspreet and only giving 5 star on how she handled it that day.
18 November 2024
Great customer service - always friendly, polite and helpful.
18 November 2024
I got mot for my car 2th October guy charged me 2 times and i asked him to refund me one payment he said we applied and wait 10 working days But no over month still didn't get refund
17 November 2024
Really untrustworthy quotes given for work, a £400 variation for quoting the same job a few weeks apart. Really disappointing that you have lost my trust.
17 November 2024
Really professional and honest and how a business and Dealership should be efficient.
17 November 2024
Great communication very helpful and friendly staff
17 November 2024
Check out process could have been smoother
17 November 2024
Reminded of appointment, quick drop off, kept up to date, professional friendly handling and work completed successfully and on time
16 November 2024
Lack of human interaction. Paid before I collected the car and was told I could collect at my leisure over the weekend as the keys would be in the drop off box. Got there and they were in the back office
16 November 2024
100% satisfied with the service. The service leader Sam himself served me and was very polite. He even offered me a cuppa!
15 November 2024
I think the service team did a good job but the customer experience has the opportunity to improve.
15 November 2024
Martyna was ever so helpful and accommodating.
13 November 2024
Effortless, easy, brilliant service all round
12 November 2024
Quick and efficient service
12 November 2024
Very friendly staff
12 November 2024
Only criticism is that when one of the deliver drivers drive my car, they totally changed the driving setup so the seat position and alignment was totally different
11 November 2024
always easy and professional to deal with
11 November 2024
Brilliant service
10 November 2024
It was good, though not as good as my usual dealer which is Sandal Wakefield, their amenities for customers are better in my view
10 November 2024
Very professional
10 November 2024
Nice and simple, no fuss. Got back in my car no noises from the dash board when starting it. The little electrical quirks the car had developed all gone. Big shout to the workshop for sorting it. Great job as Sandal did nothing at all.
10 November 2024
A totally professional service.
07 November 2024
The worst service I've ever seen in my life, a back street garage provides a better service and have customer service ethics, They are an absolute bunch of amateurs
07 November 2024
Whilst I had some negative experiences in the past, my last visit early this week, was excellent. it was well arranged, get accurate and professional response from staff, who were very friendly.
06 November 2024
The little one at the front desk is funny. You get me.
06 November 2024
The vehicle not ready on time, 3hrs overdue. Interior clean wasn't done. Request a quote from body shop but haven't heard back.
05 November 2024
Affordable diagnose Service. Although, if I was to fixed my vehicle it would've been costly for me.
04 November 2024
The service from Martyna was great and she was very helpful. I needed the car a little earlier and this was all done without any problems. The only problem was my tyre pressures were set incorrectly which was a little inconvenient.
04 November 2024
Martyna was great and it was enjoyable dealing with her
04 November 2024
The staff were quick and efficient. The automated service made it easy as well
04 November 2024
Extremely satisfied, Jas went above and beyond to make sure the experience was to the highest standard. Everything was sorted asap and to the time i needed. Jas really helped me not just with the situation with the car but putting my stress at ease
04 November 2024
The experience was very organised and professional.
03 November 2024
Service member kept me updated with progress and took care of me whilst I waited
03 November 2024
Amazing service kept me informed of everything they did
03 November 2024
Great service
03 November 2024
I was dealing with someone called Adil he was very helpful and friendly with top experience with will be looking forward to seeing you guys again
03 November 2024
recall.
02 November 2024
Polite helpful staff ) Martine I think ) and the electronic drop off procedures were great but please Number the bays to assist in identifying where we've dropped the car
01 November 2024
Lady on the phone was very good but I'm disgusted by the garage and bmw trying to get a thousand pounds out of me
01 November 2024
My car was ready to collect at the agreed time with everything completed
01 November 2024
Brilliant service
31 October 2024
Because your all great.
31 October 2024
As mentioned above 5* service received from aadil. Goes above and beyond on every visit. Like I said Huddersfield is much closer to me but because of the service I receive from aadil I'm happy travelling a lot further to Leeds. Definitely worth it
29 October 2024
Very transparent and no additional fees.
28 October 2024
Not very helpful
28 October 2024
I was given a courtesy car by BMW Stratstone and was driving it for 6 weeks uninsured. BMW Stratstone Leeds did not seem to care
28 October 2024
Jas was excellent and contacted me to update me on what was needed on the car.
28 October 2024
Very satisfied
27 October 2024
The reason for not a full 5 stars is that I was told I had to give 10/10 feedback otherwise it is classed as bad feedback and I've been constantly called requesting it, I don't want to be told what to score or be pressured into doing it asap.
26 October 2024
Very attentive and helpful staff. Especially Jas
24 October 2024
We where kept up to date with progress. Everything was explained.
24 October 2024
Good communication and quality of service
23 October 2024
Like the self check in, happy with the comms and was looked after. However the car wasn't washed when I got there after 5pm, they did a quick wash, but it was probably dirtier than before and I had to wipe it all down when I got home.
23 October 2024
My service has been terrible.
23 October 2024
Very efficient
23 October 2024
wrong booking, poor trained advisors, bad behaved service manager
23 October 2024
Had my 12 day old son with me so got me in first which was perfect.
22 October 2024
Martina is very professional and kept me updated with the cars progress. Furthermore a shout out to Jaspreet Dhillon, was very cooperative but they need to increase their courtesy car numbers ridiculous need to book months in advance
22 October 2024
Well looked after, nice experience using the dealership booking in system, nice wash and vac afterwards too
22 October 2024
Brad in service is extremely helpful and knowledgeable
22 October 2024
Kept up to date and then followed up with call. Jas Dhillam excellent in person and with phone updates.
22 October 2024
Everything went well and did some Extra work that was required at a very good discounted price
21 October 2024
The reception lady was very caring, she came over twice to see if I needed refreshments, so I'm very thankful for that.
21 October 2024
Courtesy car was provided with a puncture - reported by the car but not picked up by the dealer. Tyre repair took approx 1 hour which resulted in me missing a meeting. Also the vehicle inspection flag doesn't look to have been reset - still in app.
21 October 2024
Excellent service and help
21 October 2024
Easy to deal with, very pleasant and efficient
19 October 2024
Easy ti check in and out. Curtesy car was ready to go. I didn't have loads of paperwork to fill in and the far was nice and clean upon return.
19 October 2024
Major problem is I could not reach the consultant I was assigned to by phone as the number was off all day . I had a few questions to ask but could not have them answered. Also, I was given about 40 minutes notice for car pick up before closing.
17 October 2024
Efficient
16 October 2024
Always great, any issues or questions always get sorted
16 October 2024
Everything was spot on
16 October 2024
BMW have always had amazing customer services and I have always been well looked after. They had no hesitations to help me. Quick to respond and very informative.
16 October 2024
Very friendly and helpful staff and prompt dervice
15 October 2024
Good communication all round
15 October 2024
Car took ages to repair, no updates on progress without chasing, car was washed by a blind man
15 October 2024
Great experience no problems whatsoever,really easy
13 October 2024
I couldn't get through on the phone to book my car in. I tried several times and was always on hold for ages. I ended up going in to Stratstone, and was dealt with promptly and efficiently. My car was booked in, ready on time, with the work done.
13 October 2024
This was the third visit for the same work to be carried out
13 October 2024
See above
12 October 2024
Because I was satisfied with my experience
12 October 2024
I was not satisfied at all. After having my car for three days and costing me £ 384 , the problem with the range extender was not found other than to recommend a new unit costing more than £8 thousand .
11 October 2024
Completely satisfied.
11 October 2024
The experience was magnificent. The advisor who booked me in was also called Iqbal! He was amazing. Aadil was extremely helpful and offered me a cuppa. He even walked me to the service desk.
10 October 2024
Misinformed me wrong information. Very unhelpful staff. Email link from the email sent to me not working . One of staff promised to call me back and she didn't. The phone line is crackly and they said they had issues with phoneline.
09 October 2024
They checked up after the job was done
09 October 2024
Great service at drop off and collection but impossible to get through to anyone on the phone in the afternoon to check on progress as I had an emergency at home and needed to know how long it would take.
09 October 2024
Friendly, reassuring and efficient service.
09 October 2024
Service was superb except they offered to wash and van my car but didn't actually do it!
09 October 2024
The car was eventually repaired within a week.only because I had left it with the garage, otherwise they wanted me to.take it away and bring it back 1 month later
09 October 2024
It's was brilliant
08 October 2024
The approved works were missed and the mistake only picked up when I called.
08 October 2024
Handover was just 'I think this was warrenty work and seems to be all sorted. Here are your keys
06 October 2024
The customer service was very good but trying to get some one to answer the phone not so good
05 October 2024
Della the service advisor was extremely helpful and professional,went above and beyond
04 October 2024
Service experience was good. Kept me informed of when my car would be ready
02 October 2024
Della in a nutshell. Plus the video and explanation of the health safety check was very good from the service team.
02 October 2024
Have no complaints about service
30 September 2024
Because I paid £20 for oil and wasn't given any. Also no details were given about the recall for work that needed doing on the airbag.
29 September 2024
Courteous and friendly, not sure about the new self check in tech though, not as much 121 contact.
29 September 2024
Good service
29 September 2024
The young lady that I dealt with did what she could to ensure that my car got seen to that same day, given that it was a BMW error that you hadn't changed the appointment over.
29 September 2024
Asked for the battery on the key and for the windscreen wipers to be replaced as part of the service. Went to the car to find neither had been done. Went back into the dealership where the battery was replaced but told windscreen wipers not availab
29 September 2024
All questions were answered satisfactorily
29 September 2024
Very helpful,very friendly
28 September 2024
Very swift. Friendly staff.
27 September 2024
Professional service, courteous staff.
25 September 2024
Very satisfied. The information provided from the assessment was clear and I appreciated the call back a week after to check in.
25 September 2024
Receptionist lady wasnt accommodating however another staff memeber went above and beyond so didnt let that ruin the experience
24 September 2024
The staff were professional, courteous and respectful in all communications, face to face, emails/texts and on the phone
23 September 2024
Nice staff
23 September 2024
Customer service was really nice
23 September 2024
Kept me updated on work carried out
23 September 2024
Great service
22 September 2024
Great service from the lady who served me
21 September 2024
No issues at all though Martina(?) went above and beyond to make it all seamless.
10 December 2024
There was a problem with the battery on our new car the customer service we received in the back of this was fantastic.