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Fully satisfied kept in the loop at all times
Everyone was really helpful & friendly, the customer experience has certainly been streamlined. Only thing to say, there was around a £20 pound price difference for the same tyres bought the week previously at Harrogate, it was matched but found odd
Helen was great and very knowlegable
Great attentive service from Michelle and Derek
Service are good, car ready at agreed time, only issue with the new location where it takes a very long time to get to, not convenient to people working in town
Did not book in for a repair I just turned up and they found me a slot straight away Amazing job
Overall excellent Cannot complain
My request is handled very quickly
The service was great on previous visits, but during this visit the service received was very poor. For details read the responses to the other questions.
Excellent test drive with a knowledgeable employee.
The service was very good but the communication needs to be improved. My car was not ready due to the parts having to be sent away for and then further time added. As I was home, this was. Not a real problem, but could have been, had I been at work.
Senior service technician was really helpful
Very helpful staff
service engineer said its and old car it happens ,seat mat sensor passenger side.
While you wait m.o.t. service worked perfectly.
Fairly satisfied, could be improved due to the fact that I would have been charged more money than if I booked my service on the internet (BMW website). Luckily I check these sort of things and managed to pay the lower price.
Excellent on the day - the only problem is the time one has to wait to get routine service work done
i will not be using BMW to service my car again as an ex mechanic, the tyre pressures were not checked and £444 is ridiculous for an oil change waited for car taken in at 8.10am and ready for 9.45am including wash/valet which I had to finish later
Done on time. Little waiting time at service desk.
There's always room for improvement! The coffee machine was broken and there are no suitable electrical sockets for those working while waiting.
not easy to deal with due to ongoing issues with the vehicle and no one taking ownership sales in particular
See above. Due to an engineer being off work our vehicle was kept an extra 24 hours even though we were told it wouldn't be a problem and we could pick up as normal that evening.
Straight-forward service took nigh on 3 weeks due to fault that arose on sensors, damage caused whilst in workshop and having to have oil topped-up after an oil replacement service!
Good communication. A minor irritation was that when I picked up my car, someone had left the hazard warning lights on.
Car went in for a service in immaculate condition and was returned with tears to the leather in the offside rear door card, apparently caused by a vacuum cleaner pipe. The manager flatly refused to replace the door card instead offering to glue it!
Good friendly service. With decent courtesy car supplied
Thanks to service manager David Hannam who sorted my issue out very helpful and professional thank you once again For the warm welcome I received at Leeds dealership
I visited the dealership in order to point out a problem. They agreed it would be covered under warranty and would order a part. I booked the car in on a day approximately 3 weeks later. On the day of the repair I was told part was sent back. !!!!!
Would have been higher but first service was way too expensive!
The help and advice received from Ms Georgie Mitchell in the Service Department was greatly appreciated.
Only downside is they couldn't fit me in for MOT on same booking as service (although I did get it cheaper from kwikfit the next day!)
Drop off/collection should be available earlier than 8am, it was gone 8:30am by the time I left the dealership having arrived pre 8am - late for work!
Due to car being recalled and bmw stating that they failed to have the part available and my unconvinced if being left without a car for 2 days. Also bmw stayed car would be valeted on collection and failed to valet
Good service and confidenve
Speedy repairs. Service rep was polite and helpful. But 1) difficult to get through to service dept by phone and 2) car had an extra scratch which subsequently was sorted
Clean and ready before expected time
After BMW assist diagnosed problem at road side, car was booked into Stratstone for repair. At end of day one, car not repaired as dealership awaiting part. Took another day with you to rectify the fault. Why was part not pre-ordered ?
This dealership goes well beyond the expected in customer support. It continues to reinforce my decision to come here. Everybody is very helpful and friendly.. absolutely first rate.
Quality of work was very high. Frustrating that service work was finished but I had to wait almost 3hrs for the code to enable satnav update to come from Germany. Rachel was excellent at keeping me updated
Service completed in the time stated. I was able to wait will it was done.
Booked in at 0805 and told reception they could have car all day. Needed MOT and service plus 3 faults rectifying as pre booked. Rang. Late afternoon great difficulty establishing status. Eventually collected 5.30 with only MOT and safety check done.
My main contact was Michelle. She was very professional and friendly and clearly takes pride in her work. Her attention to detail was also second to none. Would love to have more people like Michelle in the world.
the service i received from helen frisby and the staff is always outstanding. very friendly and helpful and professional. it's a pleasure to fetch my car to your dealership.
Excellent this time round
I reported 2 issues to the service team and during the day neither were fixed.
They took 2 years to sort a suspension knocking even though I informed them what the problem was! Again having to take car back in as they have not repaired an engine fault which they stated was repaired - worst after sales I have ever experienced.
See above They couldn't find my courtesy car so they gave me another which was filthy. Also when I collected the car I tried to ask a few questions and wasn't given any meaningful answers .
3 weeks 3 days to fix a door latch
Both Jack and Shania provided an excellent service, ensuring that the order of the car and all respective paperwork was accurate and in order, this reflective in their concern for my happiness with purchase. Both viable assets to the business
Amazing experience throughout. All staff were fully experienced in what they were doing and made me feel amazing.
Love my new car
The team were helpful but inexperienced with selling this type of luxury car. They need to greatly improve the service and overall experience.
Couldn't fault any aspect of our experience. The whole deal was professional from start to finish
Excellent support and service from Simon.
Ranjit and Simon great
Helpful, friendly service
Had peoblems with the system but not the staffs problem and very. Apologetic and helpful!
All members of staff at the centre were very friendly and helpful. Although, I feel the communication from within the dealership could use some training in order to address the link between the sales team and the shop floor which was poor.
I cannot find fault, the service was top
The Dealership kept me up to date with delivery etc On the day I picked up the vehicle the BMW representative was very attentive
Ranjit Hoti was excellent as usual, this is the second car I've purchased from him and it wont b the last
Handover team are very helpful and love the unveiling of a new car !
Haven't received car yet
A lovely experience
Good - a little more communication with regards to delivery as it was 2 days later than originally planned
Absolutely top service by stratstone Leeds Bmw
Jack was great help setting the car up and showing me how it all worked made the experience very easy. Great customer service!
Sales staff left me feeling invaluable. poor communication. No drive or excitement when purchasing. High pressure to put down deposit. delayed delivery of vehicle. pointless trips made to show room when documentation and car was not ready yet.
Very friendly people who all look after you whilst buying your new car.
Some slight issues around cost, which slowed things down and it therefore took a little longer than expected. Other than that, great.
The showroom was immaculate , the staff were courteous and friendly . I was taken out on the best test drive of a car ever , One similar to the car we purchased . From order through to delivery we couldn't be more happier .