OUR CUSTOMER REVIEWS
Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
204 ratings and 123 comments received in the last 90 days.
19 September 2025
Smooth process
17 September 2025
New car day was perfect, Charlie knows how to ensure the service matches the BMW brand.
16 September 2025
Very helpful staff, good communication.
15 September 2025
Satisfied with the service that was provided by Zach hence the 5 star rating but wouldn't say I was satisfied with the organisation of BMW as for such a large company you would expect the process to run smoothly.
14 September 2025
Staff friendly, always checking if I've been seen to and if I wanted a drink etc.
14 September 2025
It was a fast and easy process and they're always a friendly team to deal with
14 September 2025
Fantastic customer service from Joao Da Silva Ferreira. Very helpful and fully explained all the features the car has got.
13 September 2025
Charlie was fantastic, went through all the options, felt at ease, really professional. Was very knowledgeable of the cars, specs and options.
10 September 2025
very satisfied. sales staff j p was very helpful with setting of the car apps, and explained car features very well, nothing was to much trouble.
21 September 2025
Messy mechanic and wrong pricing
19 September 2025
No apologies given. Just lots of almost 'made up' excuses. I felt pushed aside and almost neglected. Probably because my car was old? Or it was a re-call instead or a sale? Not sure. Poor service. Our next BMW will be from a different dealership.
18 September 2025
Not very welcoming.
16 September 2025
Great overall customer service.
16 September 2025
See above
15 September 2025
Basically for the reasons given on the previous question
15 September 2025
as above comments, Staff were laughing and talking between themselves while I was stood waiting to be seen, ( They could all see that I was stood there waiting but carried on, I would expect far better service from a world wide company,
15 September 2025
Everything that was promised to be completed was even down to the wahing and vacuuming of the car (nice touch)
15 September 2025
The service I received when bringing my car into the workshop at BMW Leeds stratstone on Friday the 5th September was really poor, my car was booked in for an MOT, 1 tyre change and front pads changing and I got my car back on the Monday
14 September 2025
I was assured that the work would be completed within 2 hrs or less so decided to wait in situ. 2hrs 45min later I drove home.
20 September 2025
I received a good service as expected from a premium brand. I dealt with Hamish Stevenson and Zach Siddy, who went above and beyond and provided a good customer experience.